General terms and conditions

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Tasting  The menu you try at your tasting will be representative of the menu you have chosen.  We offer initial tastings for $250 for up to four (4) people, and an additional $50 for each additional guest.  Tastings out of contract are available and start at $400 depending upon the menu you choose.

Delivery

​All orders are delivery drop-off service unless specific terms were made with HEART & SOUL, LLC. Delivery orders can be place by calling (313) 469-2951, or email at regina@heartsoulfoods.com

Business Orders - Lunches can be ordered for businesses, 25 minimum or minimum order of $150. Lunch specials are $20 each. There is a delivery fee of $10. Lunch specials have a choice of one meat, Chicken (Baked or Fried; White or Dark) or Fish (Deep Fried Catfish) with two sides (Collard Greens, Macaroni & Cheese, or Yams). Cornbread is included. Full payment is due at time of ordering. Two days notice is needed. 

The recipient of order must be present at time of delivery. 

Catering Prices are $19.99 per person, minimum of 25 people. ( Includes 2 meats, 3 sides, choice of bread. ) beverage are a extra cost.  

Delivery Service - HEART & SOUL, LLC deliver to Metro-Detroit Area. Rates are based on delivery location starting at $15.

Please note, someone must be home during the delivery window for a physical handoff of any delivery orders.

Food Allergies 

Heart & Soul, LLC please note that catering produce menu items that may contain or come into contact with wheat/ Gluten, milk, eggs, peanuts,

tree nuts, fish, shellfish, and soy. While we make every attempt to minimize the risk of cross contamination please informed us about allergies, we offer no guarantees and accept no liability. Customers with food allergies need to be aware of the risk of consuming our products.

Cancellation and Refunds  

• Cancellations- cancel orders must be received by Heart & Soul, LLC no later then 10:30 a.m. one business day prior to the date of the order for two day notice orders. A 50 percent refund will be returned to customer if canceled. For order schedule two to six months in advance will be refunded 100 percent of deposit amount if customer cancel within one month of event. If customer cancels up to 11 days before the event, 50 percent of total deposit made will be refunded. If customer cancel before 10 days of event, No refund will be issued. cancellations can be sent by email to regina@heartsoulfoods.com or by calling (313) 469-2951. ORDERS CANCELED AFTER THE THE DEADLINE WILL REQUIRE FULL PAYMENT FOR THE ORDER.
• Pricing- We reserve the right to adjust prices on published menu items based on market fluctuations and item availability. Price changes may not be reflected on printed and web menus.
• Cancellations of full service - catering events will be subject to the terms outlined in the client's Catering Services Agreement.
• Process of payment Due-  The amount of said payment for service is due at the time of scheduling for up to one-month notice events. Events that are scheduled two to six months in advance will be billed in three parts. One-third of the total will be due at the time of the scheduled appointment, one-third will be due mid-way of the event scheduled date, and final payment will be due the day of the event scheduled date. (for example, an event scheduled 6 months in advance will be as follow: 6 months equal 180 days divided by 3 which is 60 days for each payment following the initial payment. So, ever 60 days a schedule payment needs to be made.) You may request a reminder email or text, if needed.
• Invoice- Customers will receive an invoice for order(s) via email. You may request an estimate invoice first, then a billing invoice will follow upon confirmation.

             Once you receive your invoice, payment is due at point of sale or partial payment is due, if it was discussed in terms. 

• Payment- bill can be paid through PayPal or Credit Card/Debit.  Cashier Check, Money Order. Cash App, Apple Pay.